Frequently Asked Questions

Q: What is SIP and what is in scope to be supported?

A: Unified Communications (UC)  Collaboration Systems: i.e., any solution that you use to make phone or video calls or to have web conference meetings. Today’s UC Collaboration solutions dominantly use the Session Initiation Protocol (SIP)
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Q: Where is SIPSCOPE located and in what areas are your services available?

A: SIPSCOPE is based in Albuquerque, New Mexico, USA and provides services to clients virtually anywhere. The majority of our services are provided 100% remotely. We may provide some on-site services for clients in the Southwestern USA
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Q: What level of expertise and experience does the SIPSCOPE team possess?

A: SIPSCOPE auditors are senior consulting engineers with over 20 years of experience. Junior technicians and intermediate level engineers will be supervised by our senior engineers on every assigned task. No one works on an island. All of our work is peer reviewed

Q: What services does SIPSCOPE offer me as part of the Digital Audit?

A: SIPSCOPE will assess the Collaboration Systems, create architecture & detailed call-flow diagrams, analyze hardware & software versions, identify cybersecurity vulnerabilities, & document any compliance concerns e.g., E911 & vendor support
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Q: What vendor technologies do you support?

A: Presently, SIPSCOPE currently provides its services for Cisco on-premises based UC Collaboration architectures e.g., Unified Communications Manager (CUCM), Unity Connection (CUXN), Unified Contact Center Express (UCCX), Unified Border Element (CUBE)/Voice Gateway (VG), Expressway Mobile & Remote Access (MRA) and Video Communications Server (VCS), Emergency Responder (CER), Singlewire InformaCast Advanced and Fusion, & VMware. We will be expanding this range to support other brands of systems as soon as possible
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Q: What Collaboration Remediation Services are offered?

A: SIPSCOPE will provide configuration or architecture design changes, in accordance with our customer’s change management processes. This may include software & hardware upgrades, patches, or topology or configuration design changes
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Q: Does SIPSCOPE provide managed services for Collaboration Systems?

A: Not at this time. 

Q: What are the SIPSCOPE service contract terms?

A: SIPSCOPE offers its services as 1-time professional service engagements. Please visit Terms of Service for more information.